An archived photo showing a guide dog team walking up the stairs to an Eastern Airlines airplane a NY Inter. Airport.On behalf of the Transportation Security Administration (TSA)

  • All travelers should arrive at least two hours early for domestic and three hours early for international flights, to allow plenty of time to get through security screening.
  • Travelers with disabilities or medical conditions who have concerns about airport screening should contact TSA Cares at least 72 hours before travel: call TSA Cares toll free at (855) 787-2227 (Federal Relay 711), between 8:00 a.m. and 11 :00 p.m. ET Monday to Friday; between 9:00 a.m. to 8:00 p.m. ET on weekends/holidays; or by email at TSA-Contact Center@tsa.dhs.gov. TSA Cares agents provide callers with specific information about what to expect during screening so that travelers with disabilities or medical conditions may better prepare for travel.
  • Travelers with disabilities or medical conditions can provide a TSA Cares agent with a flight itinerary, and TSA Cares will coordinate assistance available from a Passenger Support Specialist (PSS) and/or customer service manager at the airport. This assistance may also be requested at the checkpoint, but pre-travel (72-hour notice) arrangements are recommended, and travelers should still arrive at least two hours early for domestic flights and three hours early for international flights. Travelers who are traveling with a companion may request that they remain together throughout the security screening process.
  • Travelers may also download TSA' s Disability Notification Card, which allows a traveler to discreetly notify the TSA Officer of a disability, medical condition, or request for accommodation or assistance. This card does not exempt a traveler from screening. Access the card at www.tsa.gov/travel/special-procedures.
  • Finally, you may find shorter lines and wait times in the future by enrolling in TSA Pre./®. TSA Pre./® passengers do not need to remove shoes, laptops, 3-1-1 liquids, belts, or light jackets during the screening process at participating airports. However, passengers are required to undergo screening at the checkpoint by technology or a pat-down. TSA Officers may swab your hands, mobility aid, equipment and other external medical devices to test for explosives using explosives trace detection technology. For more information about how to apply for TSA Pre./®, please visit https://www.tsa.gov/tsa-precheck.

For additional travel tips, please visit https://www.tsa.gov/travel/travel-tips.

Delta Airlines Requirements

On March 1, 2018, Delta Air Lines’ new enhanced requirements for traveling with service or support animals went into effect.  As a graduate of the Guide Dog Foundation or America’s VetDogs, your dogs are considered “trained service animals,” and you will be asked to adhere to the trained service animals requirements as outlined below.  According to David Martin, the Disability Manager at Delta, service dogs for PTSD are to be considered in the trained service animal category along with guide dogs, hearing dogs, etc., and not the psychological service animal category.

Mr. Martin goes on to explain: “A person with PTSD who has a service dog that is trained to perform tasks to mitigate the effects of PTSD would be presenting a trained service animal for travel on Delta and would only need evidence of animal health, either provided in advance of the passenger’s travel or brought with them to be provided upon request at the airport.”

Answering Questions

If asked by TSA or an airline representative, “What service does your animal provide for you?” the answer should be focused on the trained behaviors/tasks the animal provides to the individual with a disability. Behaviors/tasks examples include opening a door, guiding around obstacles, turning lights on and off, performing nightmare interruption, alerting a handler for hearing work, etc. 

Airport Check-in

Once you arrive at an airport, you may check in anywhere you like (curbside, kiosk, counter).  However, you should carry your dog’s current health record as well as your ID card that includes the IGDF and ADI accrediting body logos for our dually accredited programs. Although it is not a requirement, having your ID card with the dual logos may facilitate a smoother transition through security. 

*These requirements only apply to USA. When flying to other countries graduates should always check with airline requirements.

 

Delta Definitions
Below please find the “trained service animal” flying requirements.

Trained Service Animal

  • Trained service animals receive training to assist those who are blind or have low vision, deafness or hard of hearing, diabetes, seizures, mobility limitations, or other needs.
  • If you are traveling with a trained service animal, in some cases you may be asked to show the animal’s Veterinary Health Form and/or an immunization record or other proof that the animal's vaccinations are current within one year of the travel date

While not required, customers are encouraged to upload this documentation to My Trips through the Accessibility Service Request Form.